Privacy Policy for Kluge AI Solutions

This Privacy Policy describes how Kluge AI Solutions ("we," "us," or "our") collects, uses, and shares personal information of users of our site and our services. Kluge AI Solutions is a software development company specializing in AI solutions and educational tools. Our services include AI-powered tutoring systems, automated essay grading, personalized learning platforms, data analysis for educational institutions, and AI study assistant development.

Data Controller

Kluge AI Solutions, located at 12 Friedrichstrasse, Floor 3, 10117 Berlin, Germany, is the data controller responsible for the processing of your personal data.

Information We Collect

We collect several types of information from and about users of our site, including:

• **Information You Provide Directly to Us:** This includes information you provide when you register for an account, fill out forms, contact us for support, or otherwise communicate with us. This information may include your name, email address, institution affiliation (if applicable), and any other information you choose to provide.

• **Information Collected Automatically:** When you access or use our site, we may automatically collect certain information about your visit. This information may include your IP address, browser type, operating system, referring website addresses, pages you view, and the dates and times of your visits. We may also collect data about your interactions with our services, such as the essays you submit for grading or your progress in our AI-powered tutoring systems.

• **Cookies and Similar Technologies:** We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our site. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information about your visit. You may be able to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our site.

How We Use Your Information

We use the information we collect for the following purposes:

• **To Provide and Improve Our Services:** We use your information to operate, maintain, and improve our site and services, including providing AI-powered tutoring, automated essay grading, personalized learning experiences, and data analysis for educational institutions.

• **To Personalize Your Experience:** We may use your information to personalize your experience on our site, such as by recommending relevant learning materials or tailoring our services to your specific needs.

• **To Communicate With You:** We may use your information to respond to your inquiries, provide support, and send you updates about our site and services.

• **To Conduct Research and Analysis:** We may use your information to conduct research and analysis to improve our understanding of user behavior and trends, and to develop new features and services.

• **To Protect Our Rights and Interests:** We may use your information to protect our rights and interests, such as to enforce our terms of service, prevent fraud, and comply with legal requirements.

Legal Basis for Processing

Our legal basis for processing your personal data depends on the specific context in which we collect it. Generally, we process your personal data on one or more of the following grounds:

• **Contractual Necessity:** We may process your personal data when it is necessary to fulfill a contract we have with you, such as providing you with access to our services.

• **Legitimate Interests:** We may process your personal data when it is necessary for our legitimate interests, such as improving our services, conducting research and analysis, and protecting our rights and interests, provided that such interests are not overridden by your rights and freedoms.

• **Consent:** We may process your personal data based on your consent, such as when you sign up to receive marketing emails. You have the right to withdraw your consent at any time.

• **Legal Obligation:** We may process your personal data when it is necessary to comply with a legal obligation, such as responding to a court order or subpoena.

Sharing Your Information

We may share your information with the following categories of recipients:

• **Service Providers:** We may share your information with third-party service providers who assist us with various aspects of our business, such as hosting, data storage, analytics, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

• **Educational Institutions:** If you are using our services through an educational institution, we may share your information with that institution, such as your progress in our AI-powered tutoring systems or your scores on automated essay grading.

• **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights or the rights of others.

• **Business Transfers:** In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your country. We will take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law, such as by using Standard Contractual Clauses approved by the European Commission.

Your Rights

You have the following rights regarding your personal data:

• **Right to Access:** You have the right to access the personal data we hold about you.

• **Right to Rectification:** You have the right to have inaccurate or incomplete personal data corrected.

• **Right to Erasure:** You have the right to have your personal data erased under certain circumstances.

• **Right to Restriction of Processing:** You have the right to restrict the processing of your personal data under certain circumstances.

• **Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• **Right to Object:** You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes.

• **Right to Withdraw Consent:** If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

• **Right to Lodge a Complaint:** You have the right to lodge a complaint with a data protection authority if you believe that we have violated your rights.

To exercise your rights, please contact us at 12 Friedrichstrasse, Floor 3, 10117 Berlin, Germany.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include using encryption, firewalls, and other security technologies. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are material, we will provide you with additional notice, such as by email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at 12 Friedrichstrasse, Floor 3, 10117 Berlin, Germany.